All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It's as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
It’s ok if you don't want to book online - we have a dedicated Customer Service Team here at Gleem! Simply open the Live Chat function in the bottom right corner of this page and let us know what you’re looking for. We can then advise on the best service to meet your needs.
From there, provide your telephone number and one of our Customer Service Team will give you a call back. Don’t worry, booking over the phone doesn’t take very long as our team will take you through the same process that we use on the online booking page. This way, you can feel confident booking online next time!
Alternatively, email us at [email protected] and leave your number and one of the team will call you back.
Yes. We need to take payment information to book your appointment. If you book a regular service, your card will not be charged until after your cleaning has been successfully completed. If you are booking a one off clean then we will charge for the clean before it has been completed.
It is simple to amend or cancel your booking, you can either login to your account or please email us at [email protected] and we will take care of your request. Please give us 48 hours notice if you wish to cancel your booking otherwise there is a £40 cancellation charge.
If you wish to amend the time, type of service or anything else we require 2 weeks notice for this change to come into effect. Failure to provide could result in us not being able to honour this change.
Due to our large pool of cleaners, we are usually able to accommodate this. However, sometimes last minute bookings aren’t possible. Simply call one of our Gleem Customer Services Reps to check last minute availability.
We guarantee that you will be delighted by the results of your clean.
If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It's as simple as that.
We don't pay our cleaners until after this time period, so there is no risk when you book a Gleem clean.
We have made it easy to book a cleaner with our flat-rate pricing based on the number of bedrooms in your home. That means you don't need to try to work out how many hours it might take to make your home sparkle. To view our pricing go to our Pricing page. There are no surprises with our pricing. It's as simple as that.
We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn't been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Gleem standard.
Of course we do! At Gleem we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.
We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!
Our cleaners will always try to arrive on time for your clean however do please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave.
Our cleaners will update you of any time changes via a phone call using our Gleem App. The Gleem App has built in call masking meaning that only the Customer Service Team have access to your direct number.
Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you we will even offer you a Gleem discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, fortnight or month.
At the moment our cleaners work hard to make Bristol, Bath and Cardiff sparkle. Take a look at our cities pages to see a list of the areas in these cities where we clean. If you don't see where you live on these pages just get in touch at [email protected] and we will let you know if we clean in your area or when we plan to start to cleaning there.
Absolutely! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the cleaner.
Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. Once we have assigned a cleaner to the clean we will send you another email with their name so you know who to expect. We also send text message reminders to you before the clean, to make sure you don't forget!
We would like to say no, that anything is possible here at Gleem. However we don't clean the outsides of windows, mow lawns or walk your dog. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.
Yes we do! We can arrange for a professional carpet cleaner to clean your carpets after we have finished cleaning your home at a cost of £40 per room. All you have to do is select carpet cleaning on our online booking form and how many rooms you would like cleaned and we will take care of the rest.
We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment
If you book a regular service, your card will not be charged until after your cleaning has been successfully completed. If you are booking a one off clean then we will charge for the clean before it has been completed.
If you cancel your clean within 48 hours of the scheduled time, we have to charge you a cancellation fee of £40. If you re-book a clean with Gleem then half of the cancellation fee will be applied towards your next service.
Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
We have £2 million public liability insurance. We also insist that each of our cleaner teams have their own insurance too. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please email [email protected].
Of course, all of our cleaners are insured. Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
No you don't need to be home whilst we clean your house. If you would like to leave the key with a neighbour or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Gleem we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn't always possible.
We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Gleem all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.
Yes, we are a close knit team here at Gleem and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.
We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.
Oh yes we do. Once you have booked a clean with Gleem you will be given your own personal Gleem referral code: you will also find this code when you manage your booking online. All you have to do is write this code on your Gleem vouchers and hand them out to your friends and family. You could also text or email them the code if that's easier. When someone uses your code and books a Gleem clean they will get a fantastic £10 their first clean and as a thank you to you we will give you £10 of cleaning credit too.
Yes we do, we have set up 'Gleem of Hope'. We are proud to say that we donate 1% of all our profits to the charity FRANK Water. FRANK Water aims to address a big problem: providing safe drinking water to the 784 million people worldwide who still lack access to this basic human right. FRANK Water has funded safe water and good quality sanitation for more than a quarter of a million people across 128 communities. So by booking a clean with us you are helping others to access clean water.
We believe there is more to life than cleaning, and so we have set up 'Gleem of Hope'. This is the name that we have given to our charitable activity. We are proud to say that currently we support FRANK Water and donate 1% of our profit from each clean to them.
We decided to link up with FRANK Water because we were really inspired by the work that they are doing in India to give communities access to clean water. We are aware that the process of cleaning a house uses quite a lot of water and we are fortunate that this is a resource that we have easy access to so we would like to contribute to a charity that supports those that don't. Also like us FRANK are Bristol based (and have a rather lovely heart shaped logo like us) so it made sense that we link up with them.
We take a different approach to cleaning to ensure that we deliver a high quality service. We only employ only the most reliable and experienced cleaners in your area, we have a dedicated customer service team to answer any queries and we have a state of the art booking system to make it really simple for you to book a clean. Our cleaners all wear uniform and work to a checklist on every clean, so you know that your home has been cleaned to the highest quality.
Gleem is the high-quality, on demand, cleaning company. We want to give your home the love it deserves and make it sparkle. We don't think you should spend your precious time searching for a trusted cleaner. So why not let us do the hard work and find you a quality, reliable cleaner who fits in around your life? We have made it easy with our 60 second online booking process, our flat-rate pricing structure plus our promise to find you a cleaner to do that last minute clean. We are really proud of that last one thanks to our flexible and dedicated Gleem cleaners who make it possible.